LEGAL REFERENCE

c63 - Terms & Conditions That Protect Your Account

When you open an account with c63, you're entering into an agreement that covers how deposits work, how withdrawals are processed, and what happens if your account needs...

Account SecurityPayment ClarityWithdrawal ProcessDispute Resolution
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c63 Terms & Conditions That Protect Your Account

What These Terms Cover

Our terms apply to every account opened on c63 in supported regions where local law permits. They govern how you deposit funds through JazzCash, Easypaisa, SadaPay and Raast, how we verify your identity before your first withdrawal, and what happens if you breach the agreement. We reserve the right to suspend or close accounts that violate these terms, including those showing signs

of fraud, money laundering, or underage access. Your account balance remains yours; we don't forfeit funds for inactivity. All disputes are handled through our support team first, with escalation paths available if needed.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

GET HELP

Support Channels for Terms Questions

Live Chat Our support team answers questions about account rules...
Email Support Send detailed questions about account verification, payment disputes...
Account Settings Review your account agreement, payment history, and verification...
CREDIBILITY SIGNALS

Why These Terms Matter

Transparent Verification

We ask for identity documents before your first withdrawal to comply with local financial regulations. This protects both your account and our payment partners like JazzCash and Easypaisa.

Clear Deposit Rules

Every deposit method—JazzCash, Easypaisa, SadaPay, Raast—has documented processing times and fee structures. No hidden charges appear after you fund your account.

Withdrawal Guarantees

Once verified, your withdrawals are processed according to the method you choose. We don't hold funds arbitrarily; timelines are published in these terms.

Dispute Handling

If a transaction goes wrong, our support team investigates with your payment provider. We document every step so you know where your case stands.

Account Closure Rights

You can close your account anytime. Any remaining balance is returned to your original payment method within the timeframe stated in these terms.

Policy Updates

If we change these terms, we notify you via email and in-app message. You have 30 days to review changes before they take effect on your account.

How Our Terms Align Across Policies

Privacy Policy
Your personal data is handled under our privacy policy, which works alongside these terms. Both documents govern how we collect, store, and share your information.
Payment Terms
Deposit and withdrawal rules in these terms reference our payment policy. Both cover JazzCash, Easypaisa, SadaPay and Raast processing and fee structures.
Account Security
Account protection measures outlined here are reinforced by our security policy. Both documents explain password rules, two-factor authentication, and fraud prevention.
Dispute Resolution
These terms define how disputes are escalated. Our customer-support policy details the investigation process and timelines for each dispute type.
Bonus Terms
Any promotions you see in the lobby are governed by separate bonus terms. These general terms establish the foundation; bonus terms add specific conditions.
Responsible Account Use
These terms prohibit fraud and underage access. Our account-management policy covers additional safeguards and tools available to you as an account holder.
Jurisdiction & Governing Law
These terms are governed by the laws of supported regions where c63 operates. All policies align with local regulatory requirements in Pakistan.
BRAND FOUNDATIONS

What Defines c63's Policy Framework

Multi-Provider Deposits We accept JazzCash, Easypaisa, SadaPay and Raast so you can...
Instant Account Access Once your deposit clears, you can play immediately. No waiting...
Verified Withdrawals We verify your identity before your first withdrawal to meet...
No Arbitrary Holds Withdrawals are processed on schedule unless we detect fraud or...
Account Transparency Your deposit history, withdrawal requests, and current balance are visible...
Dispute Escalation If a transaction doesn't match what you expected, our support...

Frequently Asked Questions About Our Terms

You can play immediately after your deposit clears. Identity verification is required before your first withdrawal. We ask for a government ID and proof of address to comply with local financial regulations and protect your account from fraud.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email address. Click it, create a new password, and you're back in your account. If you don't receive the email, check your spam folder or contact support.

Yes. You can request account closure in your settings or by contacting support. Any remaining balance is returned to your original payment method within 5-7 business days. Once closed, you can reopen an account later if you choose.

Withdrawal timing depends on your payment method. JazzCash and Easypaisa typically process within 1-2 hours. SadaPay and Raast may take 2-4 hours. Bank transfers take 1-3 business days. Times may vary during peak hours or payment-provider delays.

Contact our support team with your transaction ID and the issue. We investigate with your payment provider and document every step. Most disputes are resolved within 7-10 business days. We'll notify you of the outcome via email and in-app message.

Deposit fees depend on your payment method and are shown before you confirm. Withdrawal fees are deducted from your balance and displayed in the withdrawal form. JazzCash, Easypaisa, SadaPay and Raast each have different fee structures; check your method's details in settings.

Account suspension happens if we detect fraud, underage access, or terms violations. We'll notify you via email with the reason. Contact support to appeal or clarify. If the suspension is upheld, your balance is returned to your original payment method within 10 business days.